Microsoft Dynamics CRM Training & Certification Course

AADS Education offers Microsoft Dynamics CRM Training for individuals to build a professional career in Microsoft Dynamics CRM. In this program, we cover all the modules (Functional, Technical, Administrative) required for implementing a successful customer relationship management program for your organization and clients. Our learning pack includes all the aspects, key requirements for the CRM process and integration with existing systems to help you become a Microsoft CRM professional.

Versions Covered: Microsoft Dynamics CRM – 365, 2016, 2015, 2013, 2011.

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  • Microsoft Dynamics CRM Training and Certification Course
  • Our Microsoft Dynamics CRM Online Training can bring both career and financial growth along with stability in your job since the demand for CRM consultants is always on the rise
  • MS CRM Certification can bring both career and financial growth along with stability in your job since this technology will survive for years to come
  • Careers in Dynamics CRM are promising and acquiring a job will help you get higher packages compared to developers in other technical domains
  • Recruiters from top MNCs seek for .NET developers with Dynamics CRM skills.
  • Many Job openings are there with very high salaries for Dynamics CRM trained professionals.

Microsoft Dynamics CRM Course Content

Below is our course content to learn Microsoft Dynamics CRM. If you are looking for training on additional modules or corporate training, please fill in the contact form to reach us.

  • Installation and Deployment

    • Microsoft Dynamics CRM Overview
    • Different types of Deployment (Online, On-Premise and Partner Hosted)
    • Hardware and Software Requirements
    • Installation of Dynamics CRM
    • Installation and Configuration of Email Router
    • Deployment Manager
    • Reporting Configuration
    • Organization Import and database Restore
    • Upgrade lower version to Higher Version
    • Database Structure
    • Language Pack Installation
    • Roll up Installations
  • Microsoft Dynamics CRM Applications

    • Applications Overview
    • Navigation
    • Working with the Application
    • Working with Records
    • Quick Find and Multi-entity search
    • Marketing, Sales, and Service: Overview, Lifecycle with multiple domains, real-time examples
    • Sales Module
      • Sales Process Management
      • Opportunity Management
      • Sales Pipeline
      • Reports & Dashboards
      • Escalation Mechanism
    • Marketing Module
      • Opportunity Management
      • Sales Pipeline
      • Reports & Dashboards
      • Products
      • Quotes
      • Orders
      • Invoices
    • Service Module
      • Case management
      • Service Scheduling
      • Service Contracts
      • Automated Routing & Queueing
      • Products
      • Quotes
      • Orders
      • Invoices
    • Customization
      • By using xRM concepts, we develop new modules on top of CRM as per customer requirements.
  • Customization and Configuration

    • Entity Creation and Meta Data
    • Field Creation (Includes all out-of-the-box Fields)
    • Form Customizations (Multiple Forms, Role-based Forms, Quick View Form, Quick Create Form, Mobile Form and Tablet Form)
    • Relationships (1: N, N: N and N: N) and behaviors
    • Sub Grids
    • Lookup Filtration
    • Web Resource (HTML, Image, etc.)
    • IFrames
    • View Customization (System Views, Personal Views)
    • Dashboard and Charts
    • Field Level Security
    • Calculated, Rollup Fields
    • Hierarchy View
    • Data Management (Import, Export, Reimport, Bulk record deletion)
    • Auditing
    • Templates (Email Templates)
    • Goal Management
    • Queue Management
    • Security (Users, Teams, Business Units, Roles, Hierarchy)
    • Timer Controls
  • Integration with Microsoft Dynamics CRM

    • MS CRM SDK (MS CRM Architecture, Assemblies, CRM Application Framework, WCF Web Service)
    • SSRS Integration
    • ASP .NET Integration
      • CURD Operations
      • Query Expressions
      • Fetch XML
      • Query by Attribute
    • SharePoint Integration
    • Outlook Offline Client Integration
    • SSIS Integration
    • Third Party Integration
    • Data Migration
  • Advanced technical-Extending CRM

    • Plugins
      • MS CRM Plugin Architecture
      • Development
      • Registration
      • Debugging
      • Shared Variables
      • Images
      • Plugin Messages
      • Impersonation
      • Plugin Constructors
      • Offline Plugins
      • Plugin Execution Order
      • Handling Exceptions
      • Synchronous vs. Asynchronous
    • Workflows
      • Understanding Workflows Basics
      • Understanding the trigger options with RT workflow
      • Workflow Actions
      • Real-Time Workflows
      • Asynchronous Workflows
      • Child Workflows
      • On-Demand Workflows
      • Custom Workflows
      • Recursive Workflows
      • Wait Conditions
      • Extending Workflows with Code
    • Dialog
    • Business Process
    • Actions
    • JavaScript
    • Advanced JavaScript
    • Business Rules
    • Ribbon Customizations
    • Site Map Customizations
    • Solution Management
  • Microsoft Dynamics CRM Accelerators

    Configure and extend each accelerator to broaden marketing, sales and service capabilities.

    • Portal Integration
      • Allow customers to configure and expose any CRM entity to an external facing portal
      • Implement Portal Integration Accelerator which easily connects Microsoft Dynamics CRM to an organization's web experience.
      • Configure and present any CRM entity to an external facing portal.
    • Customer Portal
      • Customer Portal is the migration of the Customer Portal Accelerator which includes Portal Integration, eService and Event Management functionality.
    • Partner Relationship Management (PRM) Portal
      • PRM is the migration of the Partner Relationship Management accelerator.
      • Implement PRM to manage, distribute sales, leads, opportunities across channel partners.
      • Use pre-built extensions for sales force automation functionality, including new data entities, workflow, and reports.
      • Manage Sales processes with channel partners through a centralized web portal, extend PRM to automate additional business processes.
    • Customer Care Accelerator (CCA)
      • CCA is the CRM 2011 version of the Customer Care Accelerator
      • Setup CCA for CRM 2013
    • Pre-requisites
      • Customer Care Accelerator for Microsoft Dynamics CRM 2011 from Microsoft marketplace.
      • MicrosoftDynamicsCRM2013UII.exe which you can download along with Microsoft Dynamics CRM 2013 Software Development Kit (SDK).
      • Following are the prerequisites to install on the CCA desktop agent.
        • .NET Framework 4.0
        • Windows Identity Foundation (WIF)

Who should attend this MS CRM course?

  • Anyone working in the field of CRM can attend this course. Below are some roles who can attend this course:
  • IT Professionals (Preferably IT Admin, Support, Consultants)
  • Software Developers (Preferably .NET Developers)
  • Network Administrators / Developers
  • Technical Instructors working on teaching certified Microsoft Dynamics Courses

Frequently Asked Questions (FAQs)

Why should I Attend a Training Program?
  • You should attend a training program to
    • Grow your skills, career
    • Lack of diversity in your resume
  • If you stay for too long in one place, doing the same thing for many years, a future employer may wonder why they should give you a chance. It's always good to gain new skills, even if that means picking up extra activities on the weekend.
Do you provide personalized training?

Yes, we provide personalized training based on individuals requirements. Please fill in the contact form with your query to help us reach you.

How can I get my Dynamics CRM Certification Online?

By enrolling in our Microsoft Dynamics Online Training, you will gain the skills required to write the exam. You can clear the exam and become certified.

Who should attend this MS CRM course?
  • Anyone working in the field of CRM can attend this course. Below are some roles who can attend this course:
    • IT Professionals (Preferably IT Admin, Support, Consultants)
    • Software Developers ( Preferably .NET Developers)
    • Network Administrators/ Developers
    • Technical Instructors working on teaching certified Microsoft Dynamics Courses
What modes of training do you offer?
  • We provide Classroom, Online Instructor-led Training, and E-learning.
  • We offer training in PAN India: Hyderabad, Mumbai, Chennai, Delhi, Pune & Bangalore; USA, UK, Australia, Kuwait and other countries.
Do you provide training at different locations?

Yes, we do provide training programs at other locations based on candidate requirement and strength. Please fill in the contact details with your query or get in touch with our customer support to help us reach you.

MS Dynamics CRM Trainer Profile

  • Guidance by MS Certified Professionals
  • Senior CRM Consultant with 15+ years of experience
  • Successfully implemented several large full lifecycle Dynamics CRM projects, which involves heavy customization, configurations as well as xRM application development using Dynamics CRM SDK within .NET framework and deployment.
  • Experience in definition, system design, development and code generation, integration and testing, deployment and post-development maintenance in waterfall and agile methodologies (SCRUM).
  • Technologies familiar with:
    • Dynamics CRM 4.0, 2013/ 2015/ 2016/ 365.
    • Visual Studio .NET 4.0.
    • SQL SERVER 2008.
    • SSIS/SSRS 2008.
    • Application Development.
    • SharePoint 2010.
    • WCF, Web Services.
    • Webform development using ASP .NET with C#.

Why Aads Education?

  • We provide the best Microsoft Dynamics CRM Training in collaboration with industry experts.
  • We have been delivering professional training programs since 2001 in the fields of Education, IT, Management, Media, Accounting, and Finance.
  • Accredited Training Partners of AXELOS, EXIN, ORACLE, PEOPLESOFT
  • Internationally recognized award-winning training organization.
  • Up to date courseware, staff, facilities, and trainers to meet the latest industry standards.
  • Placement Assistance to participants through our network of HR consultants.
  • We ensure to deliver the best to our participants, enlighten their skills, grow their career.

Professionals participated from

Professionals attended this program from Amazon, Bank of America, Genpact etc.

Microsoft Dynamics CRM Course Outline

  • Installation and Deployment
  • Microsoft Dynamics CRM Applications
  • Customization and Configuration
  • Integration with Microsoft Dynamics CRM
  • Advanced technical-Extending CRM
  • Microsoft Dynamics CRM Accelerators
MS Dynamics CRM Trainer Profile
  • Senior CRM Consultant with 15+ years of experience
  • Successfully implemented several large full lifecycle Dynamics CRM projects, which involves heavy customization, configurations as well as xRM application development using Dynamics CRM SDK within .NET framework and deployment.
  • Experience in definition, system design, development and code generation, integration and testing, deployment and post-development maintenance in waterfall and agile methodologies (SCRUM).
  • Technologies familiar with:
    • Dynamics CRM 4.0, 2013/ 2015/ 2016/ 365.
    • Visual Studio .NET 4.0.
    • SQL SERVER 2008.
    • SSIS/SSRS 2008.
    • Application Development.
    • SharePoint 2010.
    • WCF, Web Services.
    • Webform development using ASP .NET with C#.
Who Should Attend CRM Training?
  • Anyone working in the field of CRM can attend this course. Below are some roles who can attend this course:
  • IT Professionals (Preferably IT Admin, Support, Consultants)
  • Software Developers (Preferably .NET Developers)
  • Network Administrators / Developers
  • Technical Instructors working on teaching certified Microsoft Dynamics Courses
Why Aads Education?
  • We provide the best Microsoft Dynamics Training Online in collaboration with industry experts.
  • We have been delivering professional training programs since 2001 in the fields of Education, IT, Management, Media, Accounting, and Finance.
  • Accredited Training Partners of AXELOS, EXIN, ORACLE, PEOPLESOFT
  • Internationally recognized award-winning training organization.
  • Up to date courseware, staff, facilities, and trainers to meet the latest industry standards.
  • Placement Assistance to participants through our network of HR consultants.
  • We ensure to deliver the best to our participants, enlighten their skills, grow their career.

Professionals Participated from

Professionals attended this program from Amazon, Delloite, Genpact etc.
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