ITIL Foundation Training & Certification

AADS Education, the leading and internationally acclaimed education service provider, offers the ITIL (Information Technology Infrastructure Library) Foundation training to help IT learners and professionals understand IT service management and gain relevant skills. The training also brings to the learner’s expertise towards the management of the IT Infrastructure. ITIL is the world’s most popular and widely used IT service management framework. Learners will be able to adopt and implement ITIL procedures and best practices in the parent organization, and will also gain the expertise certification at the end of the course. AADS Education offers ITIL Foundation training to learners, professionals and also to the corporate staff. The exclusive and commendable aspects of the ITIL Foundation certification training include:

  • A 100% passing rate.
  • Latest updated and accredited courseware.
  • Accredited and certified trainers and industry experts provide guidance and training, and the professionals have more than 15 years of industry experience and exposure.
  • Training spans across 2 days and is provided by the ITIL Certified Master Certification holders.
  • Real-time applications and discussions.
  • Our dedicated HR consultants provide 100% job assistance to all our trainees.
  • We are accredited, authorised and certified training partners of leading and renowned tech firms.

100% Fee Refund Policy

A trainee who is not satisfied with the trainer can notify us of the matter within 3 hours of the start of the classes. We will refund the entire fee of the trainee without asking any questions.

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ITIL® Foundation Training & Certification

AADS Education is a globally recognized and accredited training organization, imparting ITIL® programs globally. Our ITIL® trainers are accredited by international organizations, having industry experience in various domains. We are working with AXELOS which owns ITIL® certification.

Information Technology Information Library is the world's most widely used IT service management framework which is followed by multiple companies across the globe. Being a trusted and well-established ITSM framework, ITIL is recommended as a best practice for systematic and professional approach to the IT management.

ITIL® Foundation Course and Learning Objectives

Course Content Overview

  • Service Lifecycle: Introduction to Service Management, understand the fundamental ITIL® lifecycle stages, definitions, processes, functions, roles & responsibilities
  • Service Strategy: How to align IT strategy with business goals and expectations
  • Service Design: Transform business requirements into strategic solutions
  • Service Transition: Manage change, risk, and quality assurance
  • Service Operation: Establish day-to-day business operations and customer expectations
  • Continual Service Improvement: Strategies for overall process and service improvement
  • Exam: Prepares participants to take and pass the ITIL® Foundations Certification examination successfully

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Service management as a practice (comprehension)
  • The ITIL® service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

The purpose of this course is for students to build a fundamental understating of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL®) as approached in the latest version.

Session 1: Introduction to Service Management Lifecycle
Overview of ITIL®, Basic Concepts, Principles of Service Management, Service, Processes, Functions, Roles & responsibilities
Session 2: Service Strategy
Concepts and Models, Processes, How to align IT strategy with business goals and expectations
Session 3: Service Design
Concepts and Models, Key Principles, Processes, Transform business requirements into strategic solutions
Session 4: Service Transition
Concepts and Models, Key Principles, Processes, Manage change, risk, and quality assurance
Session 5: Service Operations
Concepts and Models, Key Principles, Processes and Functions, Establish day-to-day business operations and customer expectations
Session 6: Continual Service Improvement
Concepts and Models, Key Principles, Processes and Strategies for overall process and service improvement
Session 7: Summary and Exam Practice
Review of Key Concepts, Prepares participants to take and pass the ITIL® Foundations Certification examination successfully
Session 8: Exam

No of Questions 40 questions
Exam Type Multiple choice questions
Duration 60 minutes
Open Book No
Pass Score 26/40 or 65%
Delivery Examination is available in Paper based format or Online

About the Trainers

  • 15 years of experience (10 years of working experience in IT industry and 5 years in ITIL® trainings)
  • Holds ITIL® Expert certificate
  • Dedicated ITIL® trainer from last 5 years and covering foundation, Intermediate and Expert trainings
  • Working as a Change Management Board member
  • Experience in Service Management: Process Designing, Implementing & Monitoring ITIL® processes, Designed & implemented major ITIL® processes (Incident Management, Problem Management, Change Management, Service Request Management, Release Management, etc)
  • Internal Auditor for BS15000 / ISO20000
  • IT Governance & Risk : Implementation of IT governance / Information Security Policies of GE Corporate,Ensuring Security controls implementation for GE Money, Contributed for ISO 27001 Audit and Compliance
  • Business Continuity: Business Impact Assessment and Business Resumption/Disaster Recovery, Reporting BCP Metrics and ensure compliance

Feedback from our Participants


Gopal Pradhan
Hyderabad, ITIL® Foundation

The executive team of AADS Education coordinated so well & made sure everything was in place. Kudos to the whole team. The trainer was extremely professional. AADS is the best in business


Diwakar Arora
GURGAON, ITIL® Foundation

The training content was so good and trainer delivered it in a proper way. I am satisfied with the quality of training provided.


Sailaja Halvi
Bangalore,ITIL® Foundation

Here I gathered more knowledge on the subject so that I can perform best in my organization. I experienced very good training and acquired the benefits.


Padmini K
Hyderabad, ITIL® Foundation

Trainer made the session very interesting and his presentations were very useful. This example driven training helped me a lot. Good work done by the whole team

Praveen Paruchuri

Praveen Paruchuri
Hyderabad, ITIL®® Foundation

The overall training experience from the institute was very good

Why Select AADS Education?

  • 24/7 available trainee and client support.
  • We have been providing high quality IT, Management and Media education services for the past 16 years.
  • We are award-winning and internationally recognised training organization having operations, client and trainee base in multiple countries.
  • Offering both virtual/online and classroom training.
  • We collaborate with the best MNCs and are in partnership with PeopleSoft, Oracle, Exin, and Axelos, among leading reputed firms.
  • Our courseware, training methods, trainers, facilities and staff are updated constantly as we aim to offer the best and most advanced teaching resources to our learners.
  • All our trainee mentors and professionals are certified and have spent years in the industry, solving real-world issues and problem scenarios.
  • We aim to inculcate the best skills and expertise in our trainees and transform them into dedicated professionals so that they produce and deliver the highest value in their employing firms.

Professionals participated from

Professionals attended this program from Amazon, Bank of America, Genpact etc.