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ITIL Foundation Training & Certification

ITIL® Foundation training offered by AADS Education helps IT professionals in understanding IT service management and management of IT infrastructure. We prepare you fully for your passing the examination. After completion of the training program you will be able to contribute towards adopting and implementing ITIL® best practices in your organization. We offer ITIL® training for both individuals and corporate employees.

  • 100% Pass rate
  • Accredited and latest Courseware
  • Accredited Trainer with 15 years of Exp.
  • 2 days of intensive training from Masters of ITIL®
  • ITIL® workshop is highly interactive
  • Discussions on real-time scenarios
  • Course material hardcopy and softcopy at no additional charges
  • 100% Job assistance guaranteed
  • Accredited and Authorized Training Partner

100% Money Back Guarantee

In case if you are not happy with the trainer, report us within 3 hours of the start of the classes / sessions, we will refund your fee completely, no questions asked.

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ITIL® Foundation Training & Certification

AADS Education is a globally recognized and accredited training organization, imparting ITIL® programs globally. Our ITIL® trainers are accredited by international organizations, having industry experience in various domains. We are working with AXELOS which owns ITIL® certification.

Information Technology Information Library is the world's most widely used IT service management framework which is followed by multiple companies across the globe. Being a trusted and well-established ITSM framework, ITIL is recommended as a best practice for systematic and professional approach to the IT management.

ITIL® Foundation Course and Learning Objectives

Course Content Overview

  • Service Lifecycle: Introduction to Service Management, understand the fundamental ITIL® lifecycle stages, definitions, processes, functions, roles & responsibilities
  • Service Strategy: How to align IT strategy with business goals and expectations
  • Service Design: Transform business requirements into strategic solutions
  • Service Transition: Manage change, risk, and quality assurance
  • Service Operation: Establish day-to-day business operations and customer expectations
  • Continual Service Improvement: Strategies for overall process and service improvement
  • Exam: Prepares participants to take and pass the ITIL® Foundations Certification examination successfully

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Service management as a practice (comprehension)
  • The ITIL® service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

The purpose of this course is for students to build a fundamental understating of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL®) as approached in the latest version.

Session 1: Introduction to Service Management Lifecycle
Overview of ITIL®, Basic Concepts, Principles of Service Management, Service, Processes, Functions, Roles & responsibilities
Session 2: Service Strategy
Concepts and Models, Processes, How to align IT strategy with business goals and expectations
Session 3: Service Design
Concepts and Models, Key Principles, Processes, Transform business requirements into strategic solutions
Session 4: Service Transition
Concepts and Models, Key Principles, Processes, Manage change, risk, and quality assurance
Session 5: Service Operations
Concepts and Models, Key Principles, Processes and Functions, Establish day-to-day business operations and customer expectations
Session 6: Continual Service Improvement
Concepts and Models, Key Principles, Processes and Strategies for overall process and service improvement
Session 7: Summary and Exam Practice
Review of Key Concepts, Prepares participants to take and pass the ITIL® Foundations Certification examination successfully
Session 8: Exam

No of Questions 40 questions
Exam Type Multiple choice questions
Duration 60 minutes
Open Book No
Pass Score 26/40 or 65%
Delivery Examination is available in Paper based format or Online

About the Trainers

  • 15 years of experience (10 years of working experience in IT industry and 5 years in ITIL® trainings)
  • Holds ITIL® Expert certificate
  • Dedicated ITIL® trainer from last 5 years and covering foundation, Intermediate and Expert trainings
  • Working as a Change Management Board member
  • Experience in Service Management: Process Designing, Implementing & Monitoring ITIL® processes, Designed & implemented major ITIL® processes (Incident Management, Problem Management, Change Management, Service Request Management, Release Management, etc)
  • Internal Auditor for BS15000 / ISO20000
  • IT Governance & Risk : Implementation of IT governance / Information Security Policies of GE Corporate,Ensuring Security controls implementation for GE Money, Contributed for ISO 27001 Audit and Compliance
  • Business Continuity: Business Impact Assessment and Business Resumption/Disaster Recovery, Reporting BCP Metrics and ensure compliance

Feedback from our Participants


Gopal Pradhan
Hyderabad, ITIL® Foundation

The executive team of AADS Education coordinated so well & made sure everything was in place. Kudos to the whole team. The trainer was extremely professional. AADS is the best in business


Diwakar Arora
GURGAON, ITIL® Foundation

The training content was so good and trainer delivered it in a proper way. I am satisfied with the quality of training provided.


Sailaja Halvi
Bangalore,ITIL® Foundation

Here I gathered more knowledge on the subject so that I can perform best in my organization. I experienced very good training and acquired the benefits.


Padmini K
Hyderabad, ITIL® Foundation

Trainer made the session very interesting and his presentations were very useful. This example driven training helped me a lot. Good work done by the whole team

Praveen Paruchuri

Praveen Paruchuri
Hyderabad, ITIL®® Foundation

The overall training experience from the institute was very good

Why Aads Education?

  • Excellent Customer and after sales support
  • Global Experience of 16 years in the field of Education, IT, Management Services and Media
  • Collaboration with Global Giants in the field of Education
  • Award Winning Training organization
  • We operate in multiple countries
  • We offer both Online and Classroom trainings
  • We constantly upgrade our courseware, staff, facilities, trainers and we follow the latest trends of the market so that we can offer you the best and latest
  • We assist our participant in placements through our HR consultants and have tie up with large organization
  • Our Professional trainers and mentors are industry experts
  • Our ultimate goal through the training programs is to build high value and high end professionalism in every individual

Professionals participated from

Professionals attended this program from Amazon, Bank of America, Genpact etc.