ITIL® Intermediate Service Operation-SO Training

AADS Education offer ITIL® Intermediate Service Operation Training as a part of Intermediate Lifecycle training. Validate your IT service management skills by taking part in our accredited ITIL® intermediate training programs. Participants become eligible to enter into Expert Level in ITIL® after this training program. Look forward to gain competencies in service operation modules, learn to implement the techniques, enhance your management skills effectively and learn quality delivering of projects.

Course Details:

  • Duration of ITIL® Intermediate SO training is 2 days
  • We will conduct a paper based examination conducted after the training
  • The certificate will be awarded after successfully passing the examination

Eligibility for certification examination:

  • As part of training course, participants should at least attend 21 hours of training, excluding breaks, from our institute.
  • Participants should have an ITIL® Foundation certificate to be eligible for our accredited ITIL® Intermediate Service Operation training.


  • SO01: Introduction to Service Operation
  • SO02: Service Operation Principles
  • SO03: Service Operation Processes
  • SO04: Common Service Operation Activities
  • SO05: Organizing Service Operation
  • SO06: Technology Considerations
  • SO07: Implementation Considerations
  • SO08: Challenges, Critical Success Factors and Risks

Feedback from our Participants

Review from Lakshmi Devi, ITIL Intermediate

Lakshmi Devi,
ITIL Intermediate, Hyderabad

It has been one of the best training I ever had, it was very good in terms of the material provided. The ITILV3 training was also more interactive than being monopolized. The training team was very cooperative and convenient to work with. The front office desk was patient enough in providing all the details required for the course. They not only gave the information but also, helped me in getting to the right goal in the right time. Aads Education is one of the best ITIL training in Hyderabad, I have ever been to. Thanks a ton, for your support and help.

Satisfied ITIL Intermediate Learner – Mr. Praveen Paruchuri

Praveen Paruchuri
ITIL Intermediate, Hyderabad

The overall training experience from the institute was very good

Testimonial from Mr. Diwakar Arora for AADS Education training programmes

Diwakar Arora
ITIL Intermediate, Hyderabad

The training content was so good and trainer delivered it in a proper way. I am satisfied with the quality of training provided.